SilverpureSilver take great care to ensure that your purchase arrives with you in pristine condition.
However, should you wish to return your item for any reason, please notify us in writing, either by e:mail or by post within 7 days of receipt of such goods. Please note that we are unable to refund any item that varies from the forms and designs as shown on the website. This includes items from the website which have been engraved, modified to meet customer requirements, or specially commissioned pieces.
Returning an Item to SilverpureSilver
Complete the returns slip that came with your order. Please be sure to include your Order Ref number (this can be found on your delivery note or order confirmation email). In the case of faulty items please provide a full description of the fault in the space provided on the returns slip. Wrap the item securely in its original condition and original packaging and send the package, together with the completed returns slip, to the following address:
43 Nursery Road
The item should be should be returned to us within 30 days of receipt by you. We will notify you via e:mail upon receipt of the package and again once we have processed your refund. This usually takes around 5 working days.
Please note that we cannot refund the original cost of delivery unless we have delivered the item to you in error or the item is faulty.
For your protection we recommend that you obtain proof of posting. Please note that you will be responsible for the cost of returning the goods to us unless we have delivered the item to you in error or the item is faulty. We cannot issue refunds for goods that fail to reach us.
If you have any further questions or concerns about returning a purchase or cancelling an order please do not hesitate to contact us by e:mail or telephone +44 (0)121 507 0686.
Conditions of Made to Order Items and Engraving
For made to order and engraved items, full payment in advance is required. Our normal full refund returns policy does not apply on any items that vary from the forms and designs as shown on the website. This includes items from the website which have been engraved, modified to meet customer requirements, or specially commissioned pieces.